Shipping Policy

Shipping & Delivery Policies and Procedures

Shipping Methods & Coverage

Blackwood Cabinets Inc. (“Blackwood”) ships nationwide using trusted freight carriers and regional delivery partners. Orders are shipped FOB origin – title and risk of loss transfer to the dealer once the shipment is released to the carrier.

Freight Estimates & Charges

Freight costs are calculated at the time of order based on weight, dimensions, and destination. Freight estimates are subject to carrier fuel surcharges and rate adjustments. Residential or limited-access deliveries may incur additional fees.

Freight Packaging

Cabinets are packaged individually, whether RTA or assembled, palletized, wrapped, and strapped securely to LTL carrier standards. Each piece of the shipment is weighed and labeled for per carrier requirements and tracking specifications. The corresponding tracking number is emailed to the dealer and available on the dealer portal once the carrier has taken possession of the shipment.

Delivery Scheduling

LTL carriers have a standard 2-5 business day transit time. Please account for one extra day for residential and/or appointment deliveries. Carriers should contact the consignee 24 hours in advance with an estimated delivery window if residential or delivery appointment was selected at time of checkout.. Dealers are responsible for ensuring someone 18 years or older is present to sign for the shipment. Missed appointments may result in a redelivery charge.

Delivery Scope

Standard delivery includes curbside or dock drop-off accessible by a 53’ tractor trailer, and therefore the driver is only responsible for removing the pallet from the truck. Further movement of the pallet, such as inside delivery or first dry threshold services is available upon request for additional fees and must be arranged prior to shipment with the carrier. Drivers are not authorized to unbox, assemble, or enter private residences or job sites.

Inspection at Delivery

Dealers are responsible for ensuring someone 18 years or older is onsite to inspect shipment(s) before signing the Bill of Lading (BOL). Any external visible damage or pallet shortage must be noted on the driver’s BOL copy and acknowledged by the driver, and a copy obtained to submit to Blackwood. Additionally, photos or video should be recorded and submitted with the BOL copy to Blackwood on the dealer portal. Failure to record visible damage on driver’s copy with the freight carrier voids carrier liability.

Refused Deliveries

Blackwood recommends to not refuse shipments, unless it contains an incorrect consignee or incorrect corresponding order IDs, as damages or shortages can be claimed and corrected through Blackwood support departments. Unauthorized refusals will be subject to return freight, handling, and restocking fees. * Concealed shipping damage must be reported to Blackwood within 5 business days of receipt, with supporting photos and itemized description on the dealer portal. Keep all packaging until the claim is resolved.

Missed or Inaccessible Deliveries

If the driver cannot complete delivery due to blocked access, unsafe conditions, or lack of recipient, a redelivery fee up to the original freight charge may apply.

Loss or Delay

Transit times are estimates. Blackwood is not responsible for delays caused by carriers, weather, or other uncontrollable factors. Any claim for carrier loss must be filed within 3 business days of expected delivery.

Warehouse Pick-Up Policies and Procedures

Available Pick-Ups

A confirmation will be sent once the order is available within the standard lead times.Dealers may check their status in advance by checking the dealer portal or contacting Customer Service.

Pick-Up Hours of Operation

Standard hours are Monday–Friday, 8am-5pm. Holiday closures will be announced with reasonable notice via email and on the dealer portal.

Identification & Verification

Dealer or authorized local carrier must present the order number and company name at check-in. Photo ID may be required for release.

Pick-Up Packaging

Warehouse pick-up orders are not packaged for shipping. Cabinets are left loose to load individually into the dealer’s or authorized local carrier’s vehicle. Blackwood does not accept 3rd party freight carriers scheduled by dealers.

Inspection Prior to Loading

Inspect all items before loading. Signing the pick-up release form acknowledges that the order is received by the dealer or authorized carrier complete and free from external visible damages.

Loading Assistance & Safety

Forklift assistance is available; however, the dealer or dealer arranged local carrier is assuming responsibility for security and safety of the product during loading and transport as the products leave the dock. Blackwood is not liable for weather or improper equipment damage sustained during transit by the dealer or dealer-arranged carriers.

Uncollected Orders

Orders not picked up within 10 business days of available notification will incur storage fees of $25.00 a day per order and may be restocked after an additional 10 business days, with an additional 10% restocking plus the storage fee charged.