Terms & Conditions

Dealer Policies

Dealer Qualification & Account Setup

Blackwood Cabinets Inc. (“Blackwood”) partners exclusively with established dealers,builders, and contractors holding valid business licenses and resale certificates. A completed Dealer Application must be approved and resale documentation be obtained before orders or pricing access are granted.

Account Maintenance

Dealers must keep business contact, billing, and shipping information current. Any updates must be submitted on your dealer portal upon changes to your business information. Failure to maintain updated records may delay order processing or shipping.

Credit Eligibility & Limits

Credit privileges are subject to review of credit references and payment history. Blackwood reserves the right to adjust or revoke credit lines at any time for late payments, NSF transactions, or inactivity. Past-due balances may result in credit hold or suspension of ordering privileges until resolved.

Pricing Confidentiality & Use

Dealer pricing and login credentials are confidential and non-transferable. Dealers may not disclose portal pricing to retail customers or third parties. All advertised pricing must follow MAP (Minimum Advertised Price) guidelines when applicable.

Dealer Responsibilities

Dealers are expected to:

• Review all designs and measurements before submitting orders.
• Verify accuracy of product selections, modifications, and accessories.
• Communicate clearly with end clients regarding RTA assembly requirements and freight limitations.
• Follow all claim and return procedures outlined herein.

Termination of Dealership

Blackwood may suspend or terminate any account for non-payment, misuse of marketing assets, unethical sales practices, or repeated policy violations. Written notice of termination will be provided; outstanding balances remain immediately due upon termination.

Order & Payment Policies and Procedures

Order Submission

All orders must be placed through the secure dealer portal. Phone orders are not accepted to prevent entry errors. Blackwood is not liable for design or measurement errors once an order is submitted.

Full Truck Load Orders

Any large orders exceeding LTL parameters must be approved by the Blackwood management team with a spot FTL quote prior to proceeding with the order.

Payment Requirements

Full payment is required prior to order release unless written credit terms have been granted. Accepted payment methods include major credit cards (3% credit card fee applies), ACH, and approved terms with Blackwood. Orders are considered confirmed only when payment clears. This includes backorders and approved written add-ons. Blackwood is not responsible for dealers using payment methods not owned or managed by the dealer.

Sales Tax Compliance

Sales tax will be applied based on the ship-to state unless a valid resale or exemption certificate is on file. Certificates must be current and signed. Expired or missing documentation will result in tax being charged.

Order Changes & Cancellations

Order change requests after payment or order release must be submitted in writing within 24 hours. If production or staging has already begun, restocking or change fees of 10% may apply. Cancellations after warehouse processing are treated as returns and are subject to return policies.

Backorders & Substitutions

If an item is out of stock, dealers will be notified with alternative options or estimated restock dates. Partial shipments may occur to meet project timelines. Backordered items will ship automatically once available unless canceled in writing. Based on manufacturing schedules, Blackwood reserves the right to activate or deactivate backorder availability.

Delinquent Accounts

Accounts with balances more than 30 days past due may be subject to a credit hold when placing orders. Returned checks or chargebacks will incur a $35 fee. Dealers agree to pay reasonable collection costs if an account is referred for third-party recovery.

Order Discrepancies

Dealers must report any discrepancies between order acknowledgments and intended orders within 24 hours of receipt. Unreported discrepancies become the dealer’s responsibility.

Warehouse Lead Time Procedures

Standard Processing Times

RTA orders typically ship within 3 business days of payment confirmation. Same-day pickup is available for RTA orders under 25 items with a $150 rush fee. Assembled orders will be ready within 10 business days. Actual lead times may vary depending on order volume, freight scheduling, and regional holidays and will be announced by Blackwood on the dealer portal or by email accordingly.

Expedited Processing

Requests for expedited service can be selected at checkout in the dealer portal. Rush orders may incur a $150 rush processing surcharge and are subject to current warehouse workload capacity.

Order Status Updates

Dealers can monitor order status, tracking numbers, and fulfillment notes through the dealer portal. Automated notifications are emailed at key stages including order confirmation, shipment release, and pickup readiness.

Delays & Exceptions

Blackwood strives to maintain published lead times; however, factors such as carrier shortages, severe weather, or material delays may extend fulfillment timelines. Updated estimated ship dates will be posted in the dealer portal or emailed as reasonable updates become available.

Incomplete Orders & Backorder Management

If a multi-SKU order includes items temporarily unavailable, Blackwood may either split the shipment or hold the order according to the dealer’s preference. Additional freight charges apply for split shipments initiated by the dealer.

Reporting Damages or Missing Items (Claims)

Initial Inspection

All shipments or pick-ups must be inspected immediately upon receipt. Any visible damage, shortages, or packaging irregularities must be documented on the BOL or pick-up forms at the time of receipt.

Filing a Claim

To file a claim, dealers must submit a claim in the dealer portal within the required timeframe: shipping damages within 5 business days, missing items within 2 weeks, and manufacturer defects within 30 days of delivery or pick-up. Claims are submitted by selecting the order within the claims module, selecting the affected items, uploading supporting images/documents, and providing relevant details to assist with processing.

If the dealer portal is unavailable, claims may be emailed to support@blackwoodcabinets.com with the following information:

• Order number
• Description of damages
• Images/video showing the damage
• Shipping address for replacement items (if applicable)

Claim Processing

Claims are reviewed within 2 business days. Approved claims may result in replacement part(s) or cabinet(s), account credit, or refund at Blackwood’s discretion. Incomplete submissions may require clarification or additional documentation and may delay processing. Approved claims are processed as rush orders.

Concealed Damage Window

Concealed damage claims reported after 30 days may be denied per carrier policy. All original packaging must be retained for inspection.

Replacement Shipments

Replacement shipments are sent via standard Ground or LTL unless expedited service is requested and paid for by the dealer. Each replacement shipment is assigned a new order number for tracking purposes.

Non-Qualifying Claims

RTA orders: All claims must be submitted prior to assembly or installation. Assembled orders: All claims must be submitted prior to installation. Claims related to slight color variation, natural wood grain differences, or minor finish inconsistencies are not considered qualifying damage claims, as these characteristics are inherent to natural materials.

Third-Party Receivers

When shipments are delivered to third-party warehouses or job sites, responsibility for inspection and damage reporting transfers to the receiving party. Blackwood is not liable for unreported damages when the order is received by a third party.

Claim Installation Costs

Blackwood’s warranty and replacement policies apply strictly to the product itself. Blackwood is not responsible for any additional labor, service, or material-related costs arising from installation of original, damaged, or replacement items. This includes, but is not limited to:

• Contractor, installer, or third-party labor charges
• Removal, adjustment, or reinstallation of cabinets or components
• Jobsite delays caused by missing or damaged parts
• Additional materials or supplies required to complete installation
• Costs incurred by other trades (e.g., countertops, plumbing, electrical, flooring, paint)
• Freight, storage, handling, or redelivery fees for replacement products

All claim and warranty products must be inspected prior to installation, as installation confirms acceptance of the product. Blackwood’s responsibility is limited exclusively to providing warranted replacement parts or products and does not extend to any associated labor, delay, or ancillary job-related costs.

Return Policies and Procedures

Eligibility for Return

Only unopened, unassembled products in their original packaging are eligible for return within 30 days of invoice. Items must be inspected and approved by Blackwood as being in “resalable condition,” with no alterations, visible wear, or missing parts.

Non-Returnable Items

The following items are not eligible for return:

• Assembled cabinets
• Custom orders or modified products
• Trims, moldings, panels, and fillers
• Hardware
• Discontinued SKUs

Return Authorization Form

Dealers must contact support@blackwoodcabinets.com to request a Return Authorization (RA) number before sending any return. Items received at the warehouse without an RA will not be processed and may be returned to the dealer at their expense if not addressed properly.

Restocking Fee

All authorized returns are subject to a 15% restocking fee, plus deductions for missing, damaged, or altered components.

Return Shipping & Costs

The dealer is responsible for covering the cost of returning products to Blackwood—either by drop-off or freight—unless the return is the result of Blackwood’s error. Freight must be prepaid; collect shipments will be refused.

Inspection & Credit

Returned goods are inspected within 5 business days of receipt. Approved returns will receive dealer account credit or refund within 5–7 business days once the product is confirmed in saleable condition. Rejected returns due to unsaleable condition will be held for 10 business days after notification for dealer pickup, after which the items will be discarded.

Special Programs & Promotions

Products purchased under special pricing, promotional offers, or showroom/display programs may be final sale and ineligible for return. Dealers should refer to the applicable program documentation for details and specific terms.

Marketing Policies

Authorized Use of Brand Assets

Approved dealers may use Blackwood logos, product images, and marketing content, provided the materials are not altered or misrepresented. All usage must reflect Blackwood’s quality standards and branding guidelines. Blackwood is not responsible for any marketing costs associated with the use of the Blackwood logo. For additional information, contact sales@blackwoodcabinets.com.

Co-Branding and Advertising

Any marketing materials or promotions that combine the Blackwood name with another brand, influencer, or retailer must receive written authorization from Blackwood prior to release.

Digital Content and Social Media

Dealers may reference, tag, or feature Blackwood products online; however, they must not make claims of exclusivity or statements that misrepresent pricing, warranties, delivery times, or company policies.

Promotional Programs

From time to time, Blackwood may offer co-op advertising programs, rebates, or dealer incentive promotions. Participation requires full compliance with published program terms and documented proof of qualifying sales where applicable.

Private Labeling

Dealers may private-label Blackwood products at their discretion. Images and sales materials for private-label use may be requested by contacting sales@blackwoodcabinets.com.

Misuse and Consequences

Unauthorized or misleading use of Blackwood intellectual property, branding, or marketing content may result in suspension of dealer privileges and may be subject to legal action for brand infringement.

Display Policies

Samples and Literature

Sample doors, color chips, and brochures are available at a discounted cost or as promotional kits. Quantities may be limited during new product launches or seasonal production cycles.

Display Purchase Programs

Authorized showrooms may purchase display cabinets at discounted rates with prior approval. Each dealer is eligible for 50% off display purchases up to $2,500 per year, per showroom. Displays must not be used for functional purposes such as breakrooms, desks, or bathrooms. Display designs should be submitted and approved prior to ordering. Initial 25% off is offered at time of purchase with additional 25% off after final pictures of final installation of display.

Display Condition and Maintenance

Displays should be maintained in clean, operational condition and accurately labeled with product specification and processing information.

Refresh and Replacement

Display updates may be requested when product lines change. Approval is subject to availability and program guidelines.

Limited Lifetime Warranty

Coverage and Duration

Blackwood warrants a limited lifetime warranty for its cabinetry against manufacturing defects in materials and workmanship to the original purchasing consumer.

Exclusions

This warranty does not cover:

• Damage from improper installation, misuse, alteration, or exposure to extreme
  humidity/temperature.
• Variations in wood grain, color, or finish tone due to natural characteristics.
• Normal wear such as scratches, fading, or hinge adjustment over time.
• Labor, travel, or removal/re-installation costs.

Remedy

At its discretion, Blackwood will replace or issue credit for defective parts. Replacement items may differ slightly in color or material due to production changes over time.

Warranty Claim Process

To file a claim, dealers may submit a claim on the dealer portal by selecting the order under the claims module the dealer is able to select the affected items, upload supporting images and documents, and notate any additional pertinent information to help process the claim. If a consumer, please email the following information to support@blackwoodcabinets.com:

• Original date of purchase
• Description of claim
• Attached image/video of damage
• Shipping address for potential replacement(s)

Disclaimer

This limited warranty is exclusive and in lieu of all other express or implied warranties, including merchantability or fitness for a particular purpose. click here for detailed Warranty Statement.